2020 Deskless Workforce Learning and Development Satisfaction Survey Infographic
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During this COVID-19 pandemic, there has been a lot of discussion around the move to a remote workforce. Prior to the pandemic, Google

Ongoing Impact of Covid-19 on Contact Center Support Services
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There are approximately 3 million customer service reps in the U.S. and millions more around the globe. Most of these representatives work

ROADMAP: CUSTOMER SERVICE SUCCESS For Field Services Organizations during Covid-19 Pandemic
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Prior to the pandemic, meeting customer expectations was the most important operational initiative for field service teams; this was

Learning and development trends during COVID-19
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Prior to the pandemic, we asked over 200 Learning & Development (L&D) leaders what their priorities were going into 2020. In this

State of field operations with COVID-19 infographic
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For service operations centered organizations, the ability to continue providing essential services during the Covid-19 global pandemic

Field services during the pandemic poll
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In a fast-paced and distributed world, essential deskless workers cannot rely on manual, slow and risky processes. During the COVID-19

CGS 2020 Retail and Sustainability Survey
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CGS surveyed more than 2,000 individuals (ages 18-65+) from the U.S. and U.K. on how sustainable products and business practices are

Best practices for virtual instructor lead training
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We’ve squarely transitioned to the Information Age, where technology makes remote training practical, affordable and sometimes the only

Learning and training in disruptive times
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The steps that organizations take today to prepare for what lies ahead will determine how quickly their workforce and operations can ramp

Customer Service in Crisis 2020 Survey Infographic
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Having immediate access to help is often taken for granted until customers around the world need it all at once. Disasters, whether they

Strategic planning for operations infographic
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The push towards a more automated and AI-driven future is rapidly changing many industries. As a result, there is currently a dramatic

State of IT Training infographic
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The world is currently experiencing its fourth industrial revolution. Industry 4.0 will involve a move towards automation, “smart cities

Channel Partner Sales Strategy 2020
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In business, it is a well-known fact that 80% of your revenue will often be delivered from 20% of your partners. Sales execs working to

The business impact of channel partner enablement programs
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Here are the latest stats on the state of the channel partner programs. We know that disruption is ahead in technology, customer

2020 L&D Trends Report
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We led this research of over 200 learning and development (L

Top 5 Strategic Goals for Outsourcing in 2020
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In the 2020 edition of the CGS Look Ahead: Business Process Outsourcing Trends Report, we surveyed more than 300 business leaders and

State of ERP for Fashion and Apparel 2020
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In the 2020 edition of the CGS SUPPLY CHAIN TRENDS AND TECHNOLOGY report, we surveyed 85+ apparel and fashion industry leaders responsible