Augmented Reality is a Key to Recovery in IT
  • Reports & ebooks

Executives are beginning to build an appetite for augmented reality (AR) as a tool to reduce costs, decrease training and onboard times,

Leveraging Augmented Reality to Enhance Training, Improve Service Outcomes, and Boost Frontline Worker Collaboration
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The pace of digital transformation is accelerating, and for many companies a key technology driving this change is augmented reality (AR

Innovating post pandemic with AR
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Few enterprises have included pandemics in their business continuity planning in the past. However, it’s a sure bet that most will do so

Business Continuity with AR for Service Technicians
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CGS Commended by Frost & Sullivan for its Introduction of Augmented Reality in an Immersive Customer Experience Solution, Teamwork AR

A Checklist for Assessing Contact Center Partners During COVID-19
  • Reports & ebooks

The way we do business is different now because of COVID-19. No matter your industry, it’s likely that social distancing measures and

Reconsidering BPO Services in Response to Covid-19
  • Reports & ebooks

The COVID-19 pandemic has transformed commerce, forcing companies to bring new technologies to the table that serve changing customer

CGS Positioned as a Major Contender in Everest Group's Learning Services PEAK Matrix 2020
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CGS Positioned as a Major Contender in Everest Group's Learning Services PEAK® Matrix 2020.

“CGS Learning service capabilities are

  • Reports & ebooks

Are you wondering what - or what more - PLM can do for your business? 

Whether you are still planning or are already well along the

Top 5 Apparel & Textile Manufacturing Countries
  • Reports & ebooks

Due to geopolitical turnmoil, COVID-19 and shifting priorities, fashion & apparel companies are looking at new sourcing
Report: Learning from Disruption in 2020
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In 2015, we released a report titled How to Thrive in the Face of Disruption: Why High Performing Companies Use Learning and Development

2020 Channels and Alliances Predictions
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This IDC Market Perspective provides IDC’s top predictions for market and technology forces that will shape IT channels and alliances in

Ecommerce report
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Survey Reveals Loyalty Programs & Communication Essential to Retail Success CGS sponsored Dynata to survey 1,000 consumers across the

2020 Enterprise Learning Report
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Heading into the new decade, all enterprises – large and small –across all industries will need to make the deliberate switch from

Benefits for outsourcing telesales and telemarketing with CGS
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Survey reveals businesses are challenged to meet customer expectations and are looking to technology to help deliver an

Supply Chain Report Cover
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The Apparel and Fashion winners of 2020 will increase agility and profitability by digitally transforming their demand and supply chains

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Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.

We are

  • Reports & ebooks

Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.

We are excited to