Leveraging Augmented Reality to Enhance Training, Improve Service Outcomes, and Boost Frontline Worker Collaboration
  • Reports & ebooks

The pace of digital transformation is accelerating, and for many companies a key technology driving this change is augmented reality (AR

Learning Technology Consulting Solutions Case Study: McDonald’s Global Learning & Development
  • Case Studies
Digital Transformation at Scale 

When McDonald's global learning and development team ran into a technical issue that would have disabled

Innovating post pandemic with AR
  • Reports & ebooks

Few enterprises have included pandemics in their business continuity planning in the past. However, it’s a sure bet that most will do so

Augmented reality for global enterprises
  • Case Studies

Toshiba Global Commerce Solutions (TCGS), a subsidiary of Toshiba TEC Corporation with over 2,000 employees, offers comprehensive POS

Business Continuity with AR for Service Technicians
  • Reports & ebooks

CGS Commended by Frost & Sullivan for its Introduction of Augmented Reality in an Immersive Customer Experience Solution, Teamwork AR

A Checklist for Assessing Contact Center Partners During COVID-19
  • Reports & ebooks

The way we do business is different now because of COVID-19. No matter your industry, it’s likely that social distancing measures and

Ongoing Impact of Covid-19 on Contact Center Support Services
  • Infographics

There are approximately 3 million customer service reps in the U.S. and millions more around the globe. Most of these representatives work

ROADMAP: CUSTOMER SERVICE SUCCESS For Field Services Organizations during Covid-19 Pandemic
  • Infographics

Prior to the pandemic, meeting customer expectations was the most important operational initiative for field service teams; this was

Reconsidering BPO Services in Response to Covid-19
  • Reports & ebooks

The COVID-19 pandemic has transformed commerce, forcing companies to bring new technologies to the table that serve changing customer

State of field operations with COVID-19 infographic
  • Infographics

For service operations centered organizations, the ability to continue providing essential services during the Covid-19 global pandemic

Field services during the pandemic poll
  • Infographics

In a fast-paced and distributed world, essential deskless workers cannot rely on manual, slow and risky processes. During the COVID-19

Supporting healthcare through ar technology, customer support and enterprise learning
  • Webinars & Events

CGS is leading a panel discussion at EWTS Everywhere, the industry’s leading enterprise wearable technology summit. 

  • Datasheets

In a digital-first world, the 7,000+ CGS specialists on the frontline are more important than ever. We invest in best-in-class contact